PATIENT ENVIRONMENT

Prescriptions / appointments / eConsultation

 

Appointments

 

You always need to make an appointment for the doctor’s surgery. To do so, call on weekdays between 8:00 and 16:00. If you have access to our digital patient environment, you also can make an appointment online.

 

When you call to make an appointment, the receptionist will ask the reason for your contact. She has been trained to do so, and does so in order to assess the nature and possible urgency of your complaint(s). The receptionist is (just as the GP) obliged to treat your information confidentially.

 

Extra time: Do you have an extensive complaint or several questions? Please say so while making an appointment, so we can count on this in our appointment schedule.

 

Ordering medication

 

You are given a new prescription by the doctor or the receptionist. Repeat prescriptions can be applied for: online in the patient environment, by telephone from the receptionist or by leaving a message on the answering machine of the recipe line.

 

Prescription requests are assessed on work days (Mon to Fri) and then sent digitally to your pharmacy. Please note that the pharmacy may need 2 days to order and to prepare your prescription.

 

Telephonic consultation

 

You can ask the assistant for an appointment by phone. The GP will call you to discuss your question.

 

Home visits

 

If  you are unable to come to the practice, the doctor may also visit you at home. For example, because you are too ill, (temporarily) disabled or if you have difficulty walking. Please try to request for a visit before 10:00 AM, so we can take it into account in our planning.

 

The doctor does not visit people at home who have no time or transportation to get to the practice during regular office hours. The receptionist assesses, possibly together with the doctor, whether a home visit is required.

 

Good to know:

At the doctors’ surgery, the environment for examination and treatment is preferable to a home visit. The GP cannot take along all his/her instruments / examination resources while visiting the patient. Moreover, physical examination on an examination table is often far better than at home on a soft bed or couch.

 

Doctor's assistant and practice nurse

 

The doctor's assistant is the first person you talk to when you call the practice. She makes appointments for consultations and visits. She answers many practical questions, such as about referrals and prescriptions. You can also talk to her about results of urine or blood tests and requests for repeat prescriptions.

Out of office hours GP service ('Huisartsenpost')

 

During evenings, at nights and in the weekends GP care is clustered in a communal health centre: 'de huisartsenpost'. This centre is opened from 17.00 till the next morning on working days, during the weekends and on official holidays.

 

Appointments

The GP service also works by appointment. While making an appointment, keep your insurance details ready.

 

Telephonic advice

You can also call the GP service for telephonic advice by phone. You will speak to a trained doctor's assistant. This assistant will, if necessary, consult the attending physician if she can not help you directly.

 

Fee

If you are insured in the Netherlands, your insurance company will pay your treatment fee. The GP service has a computer system that checks via your BSN (citizen service number) whether and where you are insured. If your insurance information cannot be found in this system, your bill for the treatment must be paid immediately by bank card or credit card. If the system provides us with the correct insurance information, we send the bill to your insurance company. To check your identity, the GP service will ask you for proof (driver's license, ID or passport).

 

Addresses GP Service

LUMC, Albinusdreef 2, 2333 ZA Leiden

Rates

 

If you own a dutch basic health insurance, a doctor’s visit (GP) is free of charge, it is not included in your policy excess (own risk).

 

Additional medical tests (e.g. blood tests or an x-ray) however, are for your own risk and, depending on your insurance, you will be billed for this.